Welcome to GemResume frequently asked question section.

When can I start using the template?

You can download immediately upon purchase.After confirming your shopping cart, you will be transferred to the payment processor, which allows you to make secure payment transactions. There you need to fill your credit card information which will then allow you to download your order immediately.

How do I download the templates?

Choose the resume template or matching cover letter you did like to buy.After checkout, you will be able to download your template right away. Also, you will receive a confirmation e-mail with the direct download links

Which format of Microsoft Word can I use?

Our Resume templates and cover letters are in .docx files, so you can edit everything just like you would do with any Word file. Our files are formatted using a standard system and custom fonts. They are included in the download file.

If I don't have Microsoft Word, what can I do?

  1. You can download a trial version of Microsoft Office.
  2. You can try to use some free software like Open Office or try with Online Office or Google Docs. Note that our templates were not with these tools, so try at your own risk!
  3. You can use a friend's computer.

Can I pay with credit card if I don't have Paypal account?

Yes, you can. You can pay by credit card even if you don’t have a Paypal account.

Can I use them on my Mac?

Yes, you can.It depends on your Microsoft Office version on your Mac.

I can't open the files?

The files format for download are archives (rar files).Use the free programs WinRar or IZArc to open the archives. You need to extract them first, then you can open the docx files.

Are payments accepted from any country?

Yes, the payment system takes payments from any country, either by Paypal or credit cards.

Is payment secure?

Yes! Payments don’t happen on our site but directly on the payment provider, which is very secure.

Do you offer refunds?

No, sorry. We sell digital downloads and we want to avoid abuses.